Common Questions and Answers about Massage at The Body Matrix Massage

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How early should I arrive for my massage?

If this is your 1st time coming here for a massage, please arrive 10-15 minutes prior to your scheduled time to fill out the intake form (if you haven’t already done that).  You can find the form on my Contact Page here.

We’ll verbally go over the form and what the goals and expectations are for your service.

Otherwise arriving 5 minutes prior to the scheduled time is required.

What should I expect for my first massage therapy session?

You will be asked to fill out an intake form of contact information as well as any health issues or concerns that may be notable. injuries, recent surgeries, heart conditions, cancer treatments, physical limitations, etc.

Please download the form and fill it out before you arrive, you can find the form here.

Do I have to get completely undressed?

NO. You may undress down to your comfort level. A massage should always be discreet.

The therapist will only expose the area that is being worked on. If a woman chooses to keep a bra on they may be asked if they would like to undo the bra in the back for a more thorough back massage along with avoiding oils or lotion to get on their clothes.

If you like you can request to stay completely dressed and get worked on without any lotions or oils as well.

Which massage is right for me?

A Matrix Massage is basically a custom-fit massage for your needs. I may or may not use stones warm towels, essential oils.

I may go deep in areas that require more attention it depends on your needs. The therapist will usually go over that with you ahead of time.

Each time an individual comes for service the goals will vary so you will discuss with your therapist any present issues that should be addressed.

For example, if you have a stiff neck may require half of a one hour service. If you are stressed over work pressures you may want to focus on relaxing and calming your whole body….

Can I talk during a massage?

Yes, you can but if you can refrain from going into conversations with your therapist you will get better results from your session.

The therapist may check in with you to make sure you are comfortable as well as checking the pressure of the work. Never hesitate to speak up if anything is at all uncomfortable.

Paying attention to the work that is being done is most effective for the session as it puts you in a focused and meditative state of relaxation and allows you to become more aware of your body which may help you make different choices such as a focus on posture more when you are not on the massage table.

What do I do during a massage treatment?

You will lay underneath the sheet and blanket and relax… the therapist may ask you to move at times like to turn face up or down on the table which also remains discreet.

Unless the therapist asks you to move. A massage gets the best kneaded results when the client is in a relaxed state.

How long will the treatment last?

If you are getting an hour session it starts the moment you get on the table to the moment the therapist leaves the room.

How often should I get a massage?

Ideally, I believe should get a massage once a month. However there are a lot of factors that might affect your scheduling.

If you have certain physical issues that you would like to resolve soon, then you can go over with the therapist a schedule that would work best for you.

Everyone is different and will have different needs.

How will I feel after the massage treatment?

Most of the time people get up feeling much more relaxed, lighter on their toes… less pain or the pain is gone.

If the work was deep and focused in certain areas or you haven’t had a massage in a very long time you may feel sore, like a workout sore but that usually passes after a day.

Usually, whatever area that was causing you pain may go away or subside substantially after a day or so as well.

Am I expected to tip a massage therapist?

Some places such as spas expect tips 15 -20 % is standard tipping. Other places such as clinical environments sometimes cannot accept tips.

You can always ask if you feel compelled. Tipping really is up to the individual. I personally never expect but I humbly and graciously accept if you choose to.

Are there cancellation fees?

If you cancel less than 24 hours before your service you are required to pay a 50% cancellation fee as your therapist relies on an income and less than 24 hours is not enough time to fill in the missing time.

Pick Your Massage

Several massage and add-ons let you customize your experience.

Schedule Your Massage

Click here to head on over to my scheduler and pick the best time!

Get In Touch

Call or send a me message with any questions you may have.

Louise Owen, NCLMBT, AMTA

Licensed Massage Therapist
NCLMBT #12002

(828) 407-8823


Tuesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm
Saturday - alternating, please check the schedule or call
Sunday, Monday & Wednesday - Closed


310 Griggs Road, Old Fort, NC 28762

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Cancelation Policy

Cancelation less than 24 hours before your service requires a 50% cancellation fee as your therapist relies on an income and less than 24 hours is not enough time to fill in the missing time.